1. Cost of delivery
Pick up at our Castle Hill warehouse is FREE of charge.
Delivery cost varies depending on the total purchase amount of each order.(refer to table below). Depending on the total cubic weight of the order, a Shipping Surcharge will be added to the standard rate in the table. The actual shipping charge will be displayed at your checkout.
For deliveries not included in the areas listed below, please email us for a quotation prior to ordering.
|Deliver To:||Purchase <$250||Purchase $250-$500||Purchase $500-$1000||Purchase $1000-$1500||Purchase $1500-$2000||Purchase $2000-$2500||Purchase >$2500|
|ACT & Rgional NSW||$80||$80||$80||$80||$80||$80||$0|
|South Eastern Queensland||$80||$80||$80||$80||$80||$80||$0|
|Melbourne& along Hume HW||$80||$80||$80||$80||$80||$80||$0|
2. Delivery time
All our products are in stock. We do not offer back orders.
Smaller orders/items will be delivered by Startrack. Tracking number will be provided after pickup. Please make sure someone is available to receive according to the scheduled delivery day. Drivers may require assistance. It usually arrives within a week.
Larger or fragile orders/items will be delivered by special furniture fright company. It will take 1~3 weeks depending on your locations. The freight company will make contact first prior delivery
After placing your orders, we will advise you which delivery option we are taking.
3. Warranty and Returns.
Any damages during transport will be repaired/replaced at no extra cost. If you change your mind or if you decide the product is not quite what you are looking for, you may return it to us within 7 days for exchange or refund. Shippng cost is not refundable and customer is responsible for the return shipping.